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Learn How To:

1. Listen to different scenarios where a patient makes a complaint to a dentist

2. What can went wrong

3. What should have been done early

4. How the situation was managed and resolved

Who are the speakers:

James Lording, from Experien (Insurers):

James is an experienced General Insurance Adviser and supports clients with Professional Indemnity and Business Insurance. He has over ten years’ experience in the insurance industry, having worked as both a Broker and Underwriter, assisting clients across a broad range of industries. Having recently worked for a Medical Defense Organisation, coupled with his broader insurance knowledge, he is able to understand our client’s needs and provide meaningful insurance solutions.

Scott Shelly, from Barry Nilsson (Lawyers):

Scott is recognised in the 2021 and 2022 edition of Best Lawyers for Insurance Law.

Scott has wide experience in financial lines claims having defended multiple claims across a variety of industries. He also regularly advises on policy coverage and policy wording issues. In addition, Scott has acted in numerous medical negligence claims against health care providers, hospitals and health practitioners. He has acted for and defended a variety of medical and health industry professionals including medical practitioners, psychologists, dentists, physiotherapists, radiologists and a range of allied health professionals.

Webinar Details:

Cost: FREE

Length: 40 min presentation plus Q&A

Some FAQs will be covered:

1. What should I do when a patient makes a complaint?

2. How do I prevent a patient complaint when I think the situation may arise?

3. What happens when a patient makes a complaint?

4. How does my insurer and their lawyers help resolve a patient complaint?